Returns and cancellations
Where returns are accepted, items must be returned unused, complete (with all blasters, target slides and the manual), and in their original packaging. We may reduce your refund if the item has been used, damaged, or is missing parts.
You may request a return within 14 days after the last item on your order is delivered.
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.
You can request cancellation of your order until it has been shipped.
How to start a return or cancellation
Contact us at support@zipzaptag.com before returning an item. Please include your order number.
If your return is approved, we will send you instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Please inspect your order when you receive it and contact us within 48 hours if an item is defective, damaged, or if you received the wrong item. Please include photos or a short video of the problem so we can resolve it quickly. In these cases we will send a replacement or issue a refund at no extra cost to you.
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days. Unless the goods arrived damaged, defective or incorrect, you bear the direct cost of returning them.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a cancellation or return, follow the instructions above under "How to start a return or cancellation".
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days. Unless the goods arrived damaged, defective or incorrect, you bear the direct cost of returning them.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a cancellation or return, follow the instructions above under "How to start a return or cancellation".
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within 10 business days after it was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
To request a cancellation, start a return, ask about an exchange or report damaged items, please contact us at support@zipzaptag.com.